For making our cleaning service booking (date or time), subscriber should call our Customer Service Hotline to make service appointment before three working days.
Subscriber must notify to our company for postpone or cancel their service appointment before two working days. Otherwise, there will a HK$50 surcharge for notice less than two working days.
For new subscriber, the company would contact subscriber to re-confirm First Service Booking date.
4. 本公司委派之家務助理員會將於雙方同意之日期、時間及地點，提供指定之家居服務。除特殊情況(如黑色暴雨警告、8號或以上之颱風) ,本公司有權將服務順延至下一個雙方同意之工作日或取消該工作時段而不向客戶收取有關費用。
Our staff must provide service on the specific date, time and place. However, if there is a Black Rainstorm Warning or Typhoon Signal No. 8, services will be suspended or cancelled automatically. The company has the right to postpone our service to another day in this situation. Subscriber either re-arrange the appointment or cancel the appointment without any additional charge.
5. 客戶不應直接向本公司員工提出額外工作要求，如有需要，可直接聯絡本公司客戶服務熱線 2882 8619，本公司定當盡力安排。
Subscriber should not contact our staff directly if he/she has any queries or special request. For any queries or sudden requirement, please contact our Customer Service Hotline on 2882 8619 for arrangement. We are pleased to do your favour.
If subscriber can not arrange enough time for our staff to complete their job on each time by subscriber personal matters, the company would not compensate for the loss or the rest of the hours.
Subscriber can request Key-Drop Service. The company would issue an acknowledge receipt to confirm the subscriber’s key. ?The company would compensate maximum HK$100 in case of loss of the key.
Subscriber should cage their pet safely so that our staff won’t be disturbed.
Please be reminded that something valued should be locked properly or keep in a safe deposit box.
Subscriber should immediately report to the police for any losses and then to our company. The company is willing to assist police for providing information.
The company would compensate maximum HK$100 for damage of article of home caused by our staff.
In absence of subscriber or his/her representative, our staff would not clean up any antique or valuable things.
Under the Health and Safety working environment, our staff and the company reserve the right to reject any unreasonable or dangerous order by subscriber.
The company reserves the right to suspend the cleaning service for subscriber’s account overdue or having outstanding sums owed to the company.
All services must be paid in advance.
New customer subscribes any one of our Regular Cleaning Service Plan has a right to terminate the order after finishing the first time service, subscriber must pay HK$348 for the first time service charge.
The company would only provide service for the address which was fill in the Service Application Form. The company reserves the right to reject any unreasonable order.
Subscriber should re-apply their cleaning service to our company again if they move to a new address. The company would refund the balance if we could not provide service for any reason.
If information provided by customer is different from the fact, the company reserves the right to reject to provide service or further service and reserve the right to charge HK$348 per job for previous completed service.
It is the responsibilities of the subscriber to provide cleaning tools and detergent such as vacuum cleaner, broom, bucket, window cleaning dauber and cleaner etc., for our staff use. To maintain good quality of service, customer should provide reasonable and suitable equipment and cleaner.
Subscriber should not disclose the entrance code to our staff.? In any circumstance, our staff must register their information at the security station of the building lobby.
The company reserves the right to vary, delete, modify or add to the terms and conditions from time to time and such variation and/or addition shall become effective when published or displayed or notified to the subscriber in any manner as the company shall think appropriate, irrespective of whether the subscriber has actual notice or knowledge thereof.
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